Refund policy
Returns
You have the right to return most items within 14 days of receiving your order.
To be eligible for a return, your item must be:
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Unused, unworn, and in the same condition that you received it
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In its original packaging
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Accompanied by proof of purchase (e.g., your order confirmation email)
To start a return, please contact us at info@lorvinna.com and include your order number and reason for return.
We’ll provide you with the return address and further instructions.
Customer Responsibility for Returns
Customers are responsible for returning the item to us and for all return shipping costs.
We strongly recommend using a trackable delivery service and keeping proof of postage, as we cannot be held responsible for items lost or damaged in transit.
If your item is faulty, damaged, or incorrect, Lorvinna will cover the return shipping cost and provide either a replacement or full refund at no additional charge.
Non-Returnable Items
Certain products cannot be returned, including:
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Perishable goods (such as food or flowers)
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Personal care, beauty, or hygiene products that have been opened or used
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Sale or clearance items (unless faulty)
Items that are non-returnable will be clearly indicated on the product page before purchase.
Refunds
Once your returned item is received and inspected, we’ll notify you by email.
If approved, your refund will be issued to your original method of payment within 5–10 business days.
Please note:
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Original shipping costs are non-refundable, unless the item was faulty or incorrect
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Refund processing times may vary depending on your payment provider
Exchanges
We currently do not offer direct exchanges.
If you’d like a different item, please return your original order for a refund and place a new order through our website.
Damaged or Faulty Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue.
We’ll review your request promptly and arrange a replacement or full refund at no cost to you.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
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Check your bank or credit card account again.
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Contact your payment provider — processing times can vary.
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If you’ve done all this and still haven’t received your refund, please contact us at info@lorvinna.com
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return your original purchase for a refund and place a new order on our website.
CONTACT INFORMATION
Questions about the Return Policy should be sent to us at info@lorvinna.com
Our contact information is posted below:
Phone Number: +31623008253
Email: info@lorvinna.com
Physical Address:
Blankvoornstraat 70 Hoogvliet Rotterdam Southolland3192 BZ Netherlands
VAT Number: NL004804151B76
Chamber of Commerce Number: 90271351
Monday – Friday: 09:00 17:00 (GMT/UK Time)