Payment Policy

1. Accepted Payment Methods

We offer secure and encrypted checkout through Shopify.
You can pay using the following methods:

• Visa

• Mastercard

• American Express

• Maestro

• Apple Pay

All payments are processed safely through Shopify’s encrypted payment gateway.

2. Currency

All transactions are processed in GBP (£) unless otherwise stated.
If your bank uses a different currency, exchange rates and any additional fees will be determined by your payment provider.

3. Payment Timing

• Immediate Payment: Full payment must be completed at checkout.

• Orders will not be processed or shipped until payment has been successfully received.

4. Refunds & Returns

Refunds are issued according to our Refund Policy.
Return Policy

5. Failed or Declined Payments

If your payment fails:

• You will be notified instantly.

• Please double-check your payment details or try a different method.

Orders with unsuccessful payments will not be processed.

6. Fraud Prevention

To protect our customers, we use Shopify’s fraud analysis tools.
This may include:

• Automatic fraud screening

• Manual order reviews

• Requests for identity verification if required

Orders flagged as high-risk may be delayed or canceled.

7. Taxes

Applicable taxes (such as VAT) are calculated and displayed at checkout.

8. Policy Updates

We may update this Payment Policy at any time.
Changes will be posted on our website, and continued use of our store implies acceptance of the updated policy.

Contact Information

For payment-related inquiries, please contact our support team at:

Phone Number: +31623008253
Email: info@lorvinna.com
Physical Address:
Blankvoornstraat 70 Hoogvliet Rotterdam Southolland 3192 BZ Netherlands
VAT Number: NL004804151B76
Chamber of Commerce Number: 90271351

Monday – Friday: 09:00 17:00 (GMT/UK Time)